Dream Retreat - part 1 in the training series

GLCenter Presentation1_Part13 people

Signature Workshop

Bill Capodagli, coauthor of the best-selling book The Disney Way, shares decades of experience and research to help you create your own customer-centric culture. Discover how Walt Disney’s success credo – Dream, Believe, Dare, Do – has fostered Disney’s incredible accomplishments.

If you are ready to create a Disney Way Customer-Centric Culture, build a collaborative team, and take your organization to new levels of excellence, this is one hands-on workshop you must not miss!

You will learn how to:
  • Create a Story that defines your organization in terms of magical dream-come-true moments for customers
  • Develop Values that drive decision-making
  • Prepare Codes of Excellence that define specific behavioral expectations for all employees
  • Storyboard – a unique problem solving technique that helps unleash the creative energy of a team as they develop innovative ideas and solutions to complex problems
  • Use the Myers Briggs Type Indicator for leadership development, team building, career selection and personal development
  • Develop a Roadmap for Change, a plan for becoming a Disney Way customer-centric organization
  • Inspire employee loyalty and reduce turnover through the “Brain Trust” process

In addition to the 3 days of classroom experience, over the next six months, Bill will conduct three 90-minute question and answer sessions pertaining to your implementation efforts.

Next Spring, Bill will conduct a half-day follow-up reunion session at the Grand Lake Center.


October 17 – 19, 2016
Monday, October 17, 2016 – 1 pm to 4:30 pm
     - Welcome Reception 5 pm to 7 pm
Tuesday, October 18, 2016 – 9 am to 5 pm
Wednesday, October 19, 2016 – 9 am to 1 pm
October 24 - 26, 2016 (Public Sector)
Monday, October 24, 2016 – 1 pm to 4:30 pm
     - Welcome Reception 5 pm to 7 pm
Tuesday, October 25, 2016 – 9 am to 5 pm
Wednesday, October 26, 2016 – 9 am to 1 pm


Grand County residents $250
Colorado residents $450
All others $850

Register - Public Sector

Grand County Residents $250
Colorado residents $450
All Others $850


While Staying...
The Disney Way, 3rd Edition

For more information, contact DiAnn Butler, Economic Development Coordinator at 970-725-3129 or dbutler@co.grand.co.us