Public Sector Dream Retreat - part 1 in the training series

How the Public Sector can Create a Dream, Believe, Dare, Do Customer-Centric Culture (3 Days)

Bill Capodagli, coauthor of the best-selling book The Disney Way, shares decades of public sector experience and research to help you create your own customer-centric culture. Public sector organizations are under increasing pressure to improve the quality and delivery of their customer service as customer expectations grow in the midst of budgetary restrictions. If you are ready to create a Disney Way Customer-Centric Culture, build a collaborative team, and take your organization to new levels of excellence, this is one hands-on workshop you must not miss!

You will:
  • Create the elements of your Story that define your organization in terms of magical dream-come-true moments for customers
  • Develop your Values that should drive your decision-making
  • Prepare Codes of Excellence that define specific behavioral expectations for all of your team members

You will also learn:
  • How to Storyboard – a unique problem solving technique that helps unleash the creative energy of a team
  • How to use the Myers Briggs Type Indicator for leadership development and team building
  • Why customer service is important in a public sector
  • How to overcome challenges in implementing a Disney Way culture within a paramilitary law enforcement environment
  • How Ottawa County, Michigan achieved customer service improvements beyond their wildest dreams
  • How to inspire employee loyalty and reduce turnover through the “Brain Trust” process

In addition to the 3 days of classroom experience, the Grand County Economic Development office will coordinate two 90-minute Q & A teleconferences during which you can learn additional insights from Bill pertaining to your implementation efforts.

* This workshop is recommended for teams of 2 or more.

For more information, contact DiAnn Butler, Economic Development Coordinator at 970-725-3129 or